TMC-WTF

Real talk on returns. Here's how it works, no fine print games.

Merch (tees, hoodies and other printed stuff)

Every piece is made for you when you order. That means I can't take returns or exchanges for wrong size, changed mind or "it looked different on my screen." Check the size chart before you buy. Seriously, measure a shirt you already love.

Something went wrong? I've got you.

If your order shows up damaged, misprinted, defective or it's the wrong item, email info@popupempire.wtf within 30 days of delivery. Send your order number and a clear photo of the problem. I'll get it replaced or refunded, no drama. You don't need to send anything back unless I ask.

OG kits (Crowned OG, OG Fam and the Founder card + patch add-on)

Your welcome kit is packed by hand. Heads up: 100 OG Founder Seats sets it off. Kits ship once all 100 OG Founder seats are sold, so yours won't go out right away. That's why you get your digital packs right away, to tide you over while you wait. Because of that, all OG seat and kit purchases are final, no refunds. If your kit arrives damaged or something's missing, email me within 30 days of delivery with your order number and a photo and I'll make it right.

Digital downloads

You get these right away, so all digital sales are final. If your download link breaks or the file won't open, email me and I'll send a fresh one.

Lost or stuck orders

Heads up: when a package switches carriers, tracking can pause for 1 to 3 days. If it's stuck longer than that, or it says delivered and it isn't, email me and we'll sort it out together.

Chargebacks

Talk to me first. I'll fix real problems fast. A chargeback ends your OG access and perks.

Refund timing

Approved refunds go back to your original payment method. Your bank can take a few business days to show it.

Questions? info@popupempire.wtf. I read every one.